7-Day Refund & Return Policy

At Brandshu Store, your satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a 7-day refund or exchange policy under the following terms:

1. Eligibility for Refund or Exchange

To qualify:

  • The item must be returned within 7 days of delivery.

  • The item must be unused, in its original condition, and with all original packaging and tags.

  • Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

Certain items are not eligible for return, such as:

  • Personal care products, cosmetics, or hygiene-related items (for safety reasons).

  • Sale, discounted, or clearance items.

  • Gift cards or digital products.

3. Refund Process

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 7–10 business days (depending on your bank/payment provider).

4. Exchanges

  • If you prefer, you can exchange the item for another product of equal or higher value (with the price difference paid by you).

  • Exchanges are subject to stock availability.

5. Shipping Costs

  • Customers are responsible for the return shipping costs, unless the product arrived damaged, defective, or incorrect.

  • In case of damaged/defective products, we will cover the return shipping and replacement cost.

6. Damaged or Defective Items

If you receive a damaged or defective item, contact us within 48 hours of delivery with photos/videos as proof. We’ll arrange a replacement or full refund.

7. Contact Us

To request a refund, return, or exchange, please contact us at:

📧 Email: brandshushop@gmail.com
💬 Live Chat: Available on our website