Privacy Policy

Welcome to Brandshu Store. We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or interact with our services.

1. Information We Collect

When you interact with Brandshu Store, we may collect the following information:

  • Personal details: name, email address, phone number, and shipping address.

  • Payment details: processed securely through third-party payment gateways (we do not store your credit/debit card details).

  • Communication data: messages or inquiries sent via email (brandshushop@gmail.com) or through our live chat support.

  • Usage data: information such as your IP address, browser type, and browsing activity on our store.

2. How We Use Your Information

We use the collected information to:

  • Process and deliver your orders.

  • Respond to your inquiries and provide customer support (via email or live chat).

  • Send order updates, promotional offers, and important policy changes.

  • Improve the shopping experience and enhance our website functionality.

3. Sharing of Information

We respect your privacy. Your information is never sold or rented. We may only share data with:

  • Service providers: such as payment processors, delivery partners, or IT support, strictly for order fulfillment.

  • Legal purposes: if required by law, regulation, or to protect our rights.

4. Cookies & Tracking

Our website may use cookies (small files stored on your device) to enhance your browsing experience, analyze traffic, and remember your preferences. You can disable cookies in your browser settings, though this may limit some site features.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, or disclosure. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

As a user, you have the right to:

  • Access and request a copy of your personal data.

  • Request corrections or updates to inaccurate information.

  • Opt out of receiving promotional emails at any time.

  • Request deletion of your personal information, subject to legal obligations.

7. Live Chat Privacy

Our live chat support is designed to assist you quickly. Please avoid sharing sensitive personal or payment information in chat. Conversations may be stored for training and quality purposes.

8. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, you can reach us at:

📧 Email: brandshushop@gmail.com
💬 Live Chat: Available on our website

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date.